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So, who am I?My name is Gabriel. I am a Jr. Network Engineer, I live in Costa Rica 🇨🇷 and I’m 21.
I’m also a student at Universidad Fidélitas majoring in Systems engineering and an intern at Intel Costa Rica, where I provide support to the organization’s SharePoint but I still have a keen interest in the networking area of computer science.
Graduated from high school in 2014, started CCNA lessons in 2015 and by mid 2016 I began working in the IT industry as an outsourcer for Juniper Networks. Here, I worked as a Level 1 Technical Support Engineer taking cases from every Juniper customer in the world, ranging from medium sized ISPs to big ISPs and CDNs. As a tech support engineer I had to keep up with the newest technologies, and as I worked for the routing platform team (M/T/MX Series routers) I was required to have a thourough understanding of how the internals of JUNOS and it’s hardware worked, at least on an intermmediate level to be able to provide the support customers required. Due to this, I learnt a lot about how the PFE works and gained ASIC level troubleshooting experience. Really enjoyed the hardware related troubleshooting cases.
My current certs: CCNA R&S, JNCIP-SP and JNCIS-ENT
The purpose of this website is to have a nice online resume where I can showcase my work and also to serve as a blog. The latter will help me keep a centralized place to write about any topic that I like and share the info with anyone interested. I also like programming, I find it interesting and appealing.
Support Analyst Intern Oct 18’ — present
Currently working as an Intern at Intel Costa Rica. Some of the tasks I do in this position include:
- Learning Powershell and creating scripts to automate processes.
- Learning about SharePoint architecture and troubleshooting it, resolving incidents that clients may experience within the organization.
- Learning and working under an Agile methodology for team projects.
- Debugging server issues, which include but are not limited to IIS, SQL, Windows Server and SharePoint problems.
Technical Support Engineer 2 | Aug 17’ — Jan 18’
Promoted to second line of support. Continued giving support to Juniper routing platforms, troubleshooting most of the features they have. Successfully provided support to major ISPs and content providers around the world. Key responsibilities I had are:
- Taking and owning priority 1 (critical) cases, looking for a temporal fix and working towards a permanent solution.
- Troubleshooting ASIC level problems on Juniper’s routers.
- Reviewing tier 1 engineer’s cases and providing feedback, technically and administratively.
- Taking escalated cases from tier 1 engineers for a quicker resolution.
- Writing technical articles to improve Juniper’s client facing documents.
- Improved internal procedures. Created an internal website where all the information engineers needed on a daily basis was stored. Author of several troubleshooting guides for different technologies.
Technical Support Engineer 1 | May 16’ — Aug 17’
I worked as a level 1 technical support engineer for Juniper Networks. Provided support to major ISPs globally, where I had the opportunity to troubleshoot Juniper’s routing platforms (M/T/MX series routers).
Bachelors degree, Systems Engineering
Universidad Fidélitas | 2015 — Expected 2019
English - Professional level, written and spoken. Attended bilingual elementary school and high school.
Spanish - Native speaker, written and spoken.