About

      3 min read  

So, who am I?

My name is Gabriel. I am a Jr. Network Engineer, I live in Costa Rica 🇨🇷 and I’m 21.
I’m also a student at Universidad Fidélitas majoring in Systems engineering and an intern at Intel Costa Rica, where I provide support to the organization’s SharePoint but I still have a keen interest in the networking area of computer science.

Graduated from high school in 2014, started CCNA lessons in 2015 and by mid 2016 I began working in the IT industry as an outsourcer for Juniper Networks. Here, I worked as a Level 1 Technical Support Engineer taking cases from every Juniper customer in the world, ranging from medium sized ISPs to big ISPs and CDNs. As a tech support engineer I had to keep up with the newest technologies, and as I worked for the routing platform team (M/T/MX Series routers) I was required to have a thourough understanding of how the internals of JUNOS and it’s hardware worked, at least on an intermmediate level to be able to provide the support customers required. Due to this, I learnt a lot about how the PFE works and gained ASIC level troubleshooting experience. Really enjoyed the hardware related troubleshooting cases.

My current certs: CCNA R&S, JNCIP-SP and JNCIS-ENT

The purpose of this website is to have a nice online resume where I can showcase my work and also to serve as a blog. The latter will help me keep a centralized place to write about any topic that I like and share the info with anyone interested. I also like programming, I find it interesting and appealing.

Programming languages (and others) I can use are: Java, JavaScript, PHP, Python, JQuery, HTML5, CSS3, Bootstrap

Work experience

Intel Corporation

Support Analyst Intern Oct 18’ — present
Currently working as an Intern at Intel Costa Rica. Some of the tasks I do in this position include:

Juniper Networks

Technical Support Engineer 2 | Aug 17’ — Jan 18’
Promoted to second line of support. Continued giving support to Juniper routing platforms, troubleshooting most of the features they have. Successfully provided support to major ISPs and content providers around the world. Key responsibilities I had are:

Juniper Networks

Technical Support Engineer 1 | May 16’ — Aug 17’
I worked as a level 1 technical support engineer for Juniper Networks. Provided support to major ISPs globally, where I had the opportunity to troubleshoot Juniper’s routing platforms (M/T/MX series routers).


Education

Bachelors degree, Systems Engineering

Universidad Fidélitas | 2015 — Expected 2019


Spoken languages

English - Professional level, written and spoken. Attended bilingual elementary school and high school.
Spanish - Native speaker, written and spoken.